Shipping & Returns
Define Design 11 will ship orders via United Stated Postal Service (USPS) - from the state of Oregon in the USA. Shipping charges include packaging, shipping and handling.
We will ship to the address provided on your order at checkout.
Prints will ship First Class Mail or Priority. Estimated delivery time 3-5 days*
Framed Art will ship USPS Priority Mail with estimated delivery time 2-3 days. Please note we will not ship your order until we have confirmation from you that the design is good to print.
We will gladly ship anywhere! Artwork will ship first class international mail. Estimated delivery time 1-4 weeks*
International customers: Please be advised that when shipping outside the USA, Define Design 11 is not responsible for any customs fees, taxes or tariffs that may be imposed on your order.
Please contact Define Design 11 if you have a special shipping request before placing an order. We are happy to assist you!
*This is an estimate only and will vary by destination, time of year and customs.
REFUNDS & EXCHANGES
Please note that colors may vary slightly on different computer monitors.
Your satisfaction is guaranteed. A draft/drafts will be sent for all custom and personalized items. Will not be printed unless draft/drafts are confirmed.
All custom and personalized items are non-refundable as there is no hope for resell.
Should there be damage or loss to your shipment: Define Design 11 will issue a refund* or offer a replacement piece if possible. Any damage should be endorsed by pictures of the package and prints included.
Define Design 11 makes all possible efforts to ensure a sound and safe delivery: we take pride in our packaging and have high standards to facilitate at all lengths your art is receievd in perfect condition.
Please contact Define Design 11 by email promptly so that Define Design 11 may address your concerns as soon as possible. We want you to be happy with your purchase and enjoy your art!
*refund includes the price of the art only, shipping and packaging are not included.